911 Mechanics

Mobile Auto Repair

Effective: November 29, 2025

Entity: 911 Mechanic LLC

Service Area: Washington DC · Maryland · Virginia

Customer Agreement

Refund &
Cancellation Policy

This policy explains how cancellations, no-shows, diagnostics, and refunds work. It should be read together with our Terms & Conditions.

$25–$60

Travel Fee

Based on distance: $25, $45, or $60. Non-refundable once a technician is dispatched.

$135

Diagnostic Fee

Applies when the issue is unknown and a full diagnostic is needed. Waived if you proceed with the repair.

Cancellations

You can cancel or reschedule your appointment free of charge as long as you give us at least 2 hours notice before your scheduled time.

Notice Given	Result
2+ hours before appointment	No charge
Less than 2 hours before appointment	Applicable travel fee applies ($25, $45, or $60 based on distance)

Cancellations can be made by phone, email, or by managing your booking online.

No-Shows

If our technician arrives at the scheduled time and location and is unable to access the vehicle or reach you, this is treated as a no-show.

A no-show is charged the applicable travel fee ($25, $45, or $60, based on distance) to cover the technician's dispatched trip. This fee is non-refundable.

Diagnostic Fee & Refunds

If you already know what's wrong with your vehicle, no diagnostic fee applies — you'll simply receive a repair estimate.

If the problem is unknown and a full diagnostic is required, a $135 diagnostic fee applies:

Waived in full if you choose to proceed with the recommended repair
Charged if you decide not to move forward with the repair

Once charged, the diagnostic fee is non-refundable, as it covers the technician's time and expertise in identifying the issue.

Refunds on Completed Repairs

Because we provide an upfront estimate that you approve before any work begins, repairs are generally non-refundable once completed. However, refunds or corrective work may be issued at our discretion if:

The repair was performed incorrectly or does not resolve the diagnosed issue
You were charged for work that was not actually performed
A defective part we supplied fails within the warranty period

To request a refund, contact us with your booking details and a description of the issue. We'll review the claim and respond promptly.

Warranty-Related Refunds

Labor: 30 days or 1,000 miles — whichever comes first
Parts: 1 year or 10,000 miles — whichever comes first

Warranty covers defects in our work and parts we supply. It does not cover normal wear, customer-supplied parts, or damage from accidents. Warranty is void if the same repair is serviced elsewhere.

Note on Warranty — Disclosed Risk of Recurrence: Some repairs — particularly those involving complex electronic systems, module programming, or intermittent fault codes — carry an inherent chance that the issue may return even when the repair was performed correctly. If our technician informs you, verbally or in writing, before completing the job that a specific issue may recur, that disclosed condition is not covered under this warranty. Warranty coverage applies to defects in our workmanship or parts — not to the known, disclosed nature of the underlying problem.

Note on Warranty — Routine Maintenance Items: Routine maintenance services — such as oil changes, fluid top-offs, filter replacements, and similar upkeep items — are not covered under this warranty. These are consumable, wear-based services rather than repairs, and by nature do not carry a "defect" that a warranty would apply to. Any concern with a routine maintenance service should be raised at the time of service; once the appointment has concluded, we're unable to warranty or revisit that item.

Non-Refundable Fees

The following are non-refundable once incurred:

Travel fee, once a technician has been dispatched
Diagnostic fee, if you decline the recommended repair
Late cancellation or no-show fees

How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout. Please allow a few business days for the refund to reflect, depending on your bank or card provider.

Questions?

Website: 911mechanics.com
Phone: (703) 957-0022
Email: contact@911mechanics.com
Service Area: Washington DC, Maryland & Virginia

By booking a service, you confirm you've read and agreed to this policy. We may update it at any time — the latest version is always on our website.

Refund &Cancellation Policy