Last Updated: 12/01/2025
This Privacy Policy explains how 911 Mechanic (doing business as 911 Mechanics, “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, use our mobile application, or book any of our automotive services.
By accessing or using our services, you confirm that you have read and understood this Privacy Policy.
1. Information We Collect
1.1. Information You Provide Directly
We may collect the following information when you interact with us:
- Personal Information: name, phone number, email address, home or service address.
- Booking & Service Information: vehicle details, requested services, service history, and any images/videos you upload.
- Payment Information: billing details processed by secure third-party payment processors (we do not store full credit card numbers).
- Communications: emails, text messages, chat conversations, and phone interactions.
1.2. Information We Collect Automatically
We may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: page views, click behavior, visit duration, and referral URLs.
- Location Data: approximate or precise location if enabled for scheduling or technician dispatch.
We use cookies, tracking pixels, and similar technologies to improve user experience and support marketing.
2. How We Use Your Information
Your information may be used to:
- Provide and manage automotive repair and inspection services.
- Communicate with you about bookings, service updates, or recommendations.
- Process payments and prevent fraud.
- Improve our website, mobile app, and customer experience.
- Send promotional messages (you may opt out anytime).
- Maintain business records, analytics, and operations.
- Comply with legal requirements and protect our rights.
3. How We Share Your Information
We may share information in the following situations:
3.1. Service Providers
We may share information with:
- Payment processors
- Mechanics or contractor technicians
- Customer support platforms
- Hosting and cloud service providers
- Marketing and analytics tools
These parties receive only the minimum information needed to perform their work.
3.2. Legal Compliance
We may disclose information when required to:
- Comply with laws, regulations, or legal processes
- Protect our rights, safety, customers, or the public
3.3. Business Transfers
If we undergo a merger, acquisition, restructuring, or sale of assets, customer information may be part of the transferred assets.
4. Data Security
We implement industry-standard safeguards to protect personal data. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute safety.
5. Data Retention
We retain information as long as:
- Your account or service history remains active, or
- Required for legal, compliance, or business purposes.
You may request deletion of your data, subject to legal or operational limitations.
6. Your Rights & Choices
You may:
- Request access to your data
- Request corrections or deletion
- Opt out of marketing communications
- Limit certain data usages
You may submit requests by emailing contact@911mechanics.com.
7. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect personal information from children.
If you believe a child has provided data, contact us immediately.
8. Third-Party Links
Our website may link to external sites.
We are not responsible for their privacy practices or content.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The “Last Updated” date will reflect the most recent version.
Continued use of our services constitutes acceptance of any changes.
10. Contact Us
For questions about this Privacy Policy or your personal data rights, contact us:
911 Mechanic / 911 Mechanics
Email: contact@911mechanics.com
Phone: (703) 705-8464