Terms &
Conditions

By booking with us, you agree to the terms below. No legal jargon — just what you need to know before we show up.

$25–$60

Travel Fee

Charged per visit based on distance: $25, $45, or $60. Non-refundable.

$135

Diagnostic Fee

Applies when the issue is unknown and a full diagnostic is needed. Waived if you proceed with the repair.

Appointments & Cancellations

Please cancel or reschedule at least 2 hours before your appointment to avoid a charge.

2+ hours notice — no charge
Less than 2 hours notice — applicable travel fee applies ($25, $45, or $60 based on distance)
No-shows — applicable travel fee applies ($25, $45, or $60 based on distance)

Estimates & Booking Updates

If you already know what's wrong with your vehicle, our technician will assess it and provide an estimate directly. If the problem is unknown, a full diagnostic is required, which carries a $135 diagnostic fee. This fee is waived if you choose to move forward with the repair; if you decide not to proceed, the $135 fee will apply.

Once assessed, we'll update your booking with the estimate. You can log in and review your booking online at any time to see the estimate, status, and any updates — no need to wait for a call.

We will not proceed with any repair until the estimate is reflected in your booking and you've had the chance to review it.

Warranty

Labor: 30 days or 1,000 miles — whichever comes first
Parts: 1 year or 10,000 miles — whichever comes first

Warranty covers defects in our work and parts we supply.* It does not cover normal wear, customer-supplied parts, or damage from accidents. Warranty is void if the same repair is serviced elsewhere.

Your Responsibilities

Give accurate info about your vehicle and the issue
Provide safe, legal access to the vehicle
Check your booking online for updates and estimates
Disclose any known pre-existing conditions or prior repairs

Liability

We're responsible only for work our technicians perform. We're not liable for pre-existing damage, unrelated mechanical failures, or issues from parts you supply. Our total liability is limited to the amount paid for that specific service.

Safety & Refusals

We reserve the right to refuse or stop service if conditions are unsafe, or if the repair is beyond mobile service capability. The applicable travel fee still applies in these cases.

Privacy

We collect only what's needed to complete your service — name, contact, vehicle info, and location. We do not sell your data. Full details at 911mechanics.com.

Questions?

Website: 911mechanics.com
Phone: (703) 957-0022
Email: contact@911mechanics.com
Service Area: Washington DC, Maryland & Virginia

By booking a service, you confirm you've read and agreed to these terms. We may update them at any time — the latest version is always on our website.

*Note on Warranty — Disclosed Risk of Recurrence: Some repairs — particularly those involving complex electronic systems, module programming, or intermittent fault codes — carry an inherent chance that the issue may return even when the repair was performed correctly. If our technician informs you, verbally or in writing, before completing the job that a specific issue may recur, that disclosed condition is not covered under this warranty. Warranty coverage applies to defects in our workmanship or parts — not to the known, disclosed nature of the underlying problem.

*Note on Warranty — Routine Maintenance Items: Routine maintenance services — such as oil changes, fluid top-offs, filter replacements, and similar upkeep items — are not covered under this warranty. These are consumable, wear-based services rather than repairs, and by nature do not carry a "defect" that a warranty would apply to. Any concern with a routine maintenance service should be raised at the time of service; once the appointment has concluded, we're unable to warranty or revisit that item.

Terms &Conditions